Aligning Business and Technology With The Right Support Option

When you pick up the phone to call your tech support company, do you ever feel like there is someone on the other end of the phone call fist pumping like MJ in '89? Traditional technology companies make their profit on their clients' misfortune - when something breaks, they fix it, and charge a nice price of their own for the privilege.

With advances in technology though, that business model has the potential to go the way of the trolley car and phonograph. What if your support company's success was measured by your success? Using a managed services approach to technology support, cutting edge support companies can offer pricing at a fixed rate per month, for unlimited support. This change in structure not only provides better service (remember the last time you DIDN'T call tech support because it wasn't critical and you didn't want to pay for it? Well now you don't have to wait..) but it provides a fixed cost that can be used to budget IT expenses and prevent against a catastrophic bill caused by an unexpected critical support issue.

In a managed services arrangement, your support company makes money only when you do. When your systems are up 100% of the time, your support company's profits go up; when your systems fail and you're plagued with downtime, your support company is not rewarded. This approach aligns your own company goals (profitability through the effectiveness of your employees) with your support company's goals (profitability through the uptime of their clients), which is a naturally healthy business relationship.

To hear more about the managed services options that we can offer you at Rumpf Computer Solutions, feel free to pick a method of contact to the right and drop us a line!